96win Privacy Policy

96win collects personal data through the following channels and interactions:

• Account registration: When you create a 96win account, you provide your name, date of birth, contact details, and any other information required to set up a verified player account.
• KYC verification: When completing identity verification before processing withdrawals, you may be asked to provide a government-issued ID and other supporting documents.
• Transactions: When you make a deposit or withdrawal in PHP through Philippine online banking, bank transfer, or a supported local e-wallet, your payment details are captured as part of the transaction process.
• Platform use: Technical data such as your device type, IP address, and session activity is collected automatically while you use the platform, whether on mobile or desktop.
• Support communications: If you contact the 96win support team through your account dashboard, the content and details of that communication are retained for account management purposes.

Personal data collected from 96win players is used exclusively for purposes directly related to operating the platform and managing your account. The primary uses are:

• Verifying your identity and confirming you meet the 21+ age requirement for platform access.
• Processing PHP deposits and withdrawals through your linked Philippine payment method.
• Sending OTP codes for account verification, login security, and sensitive account actions.
• Maintaining accurate records of your betting activity, game history, and account balance for dispute resolution and account management.
• Detecting and preventing fraud, multi-accounting, and other activities that breach the platform's Terms and Conditions.
• Sending essential communications about your account, including transaction confirmations, security alerts, and material changes to platform terms.
• Supporting responsible gaming monitoring to identify patterns that may indicate problematic play behaviours.

96win does not use your personal data for unrelated commercial purposes. If you have opted in to promotional communications, you may receive offers relevant to your account activity — you can opt out of these at any time through your account settings.

96win shares player data only with third parties that are directly involved in the operation of the platform. These include:

• Payment processors: Philippine banking partners and e-wallet providers receive the financial data necessary to execute your deposit and withdrawal transactions in PHP. These providers are bound by their own data protection obligations.
• Identity verification providers: Third-party KYC providers may process identity documents submitted during account verification. This is done to confirm eligibility and meet standard industry verification requirements.
• Technical service providers: Hosting, infrastructure, and security providers who support the operation of the platform may have access to technical data as part of their service delivery.

Beyond these operational partners, 96win does not sell, license, or disclose your personal data to unrelated third parties for commercial or marketing purposes.

96win applies appropriate technical and organisational security measures to protect player data from unauthorised access, disclosure, alteration, or loss. Key security measures include:

• SSL (Secure Sockets Layer) encryption on all connections between your device and the 96win platform.
• OTP (one-time password) verification for account login and sensitive account actions.
• Access controls that limit internal access to player data to personnel with a genuine operational need.
• Monitoring systems to detect unusual account activity and potential security incidents.

While 96win takes data security seriously, no internet platform can guarantee absolute security against all possible threats. You also have a role in protecting your own account: use a strong password, do not share your credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

96win retains personal data for as long as it is needed for the purpose for which it was collected, or as required by applicable regulations. In practice, this means:

• Account data is retained for the duration of your active account and for a defined period after account closure, as required for dispute resolution and regulatory record-keeping purposes.
• Transaction records are retained for the period required by applicable financial and anti-money laundering regulations.
• KYC documentation is retained for the period required following account closure.
• Support communications are retained for as long as they are relevant to account management or ongoing disputes.

When data is no longer required and no retention obligation applies, 96win will handle it in accordance with secure disposal practices appropriate to the data type.

As a registered player on 96win, you have the following rights in relation to your personal data:

• Right of access: You can request a summary of the personal data 96win holds about you.
• Right to correction: If any personal data held about you is inaccurate, you can request that it be corrected. Some corrections may require supporting documentation.
• Right to query processing: You can ask 96win to clarify how specific categories of your data are being used.
• Right to withdraw consent: Where data processing is based on your consent, you can withdraw that consent. Note that withdrawing consent for essential processing such as KYC may affect your ability to use certain platform features including withdrawals.

To exercise any of these rights, contact the 96win support team through the contact channel available within your account dashboard. Requests will be reviewed and responded to within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

The 96win platform uses standard technical mechanisms including cookies and similar technologies to support platform functionality. These are used for purposes such as keeping you logged in during a session, remembering your preferences, and supporting platform security monitoring.

Essential technical cookies required for the platform to function correctly cannot be disabled without affecting platform usability. Non-essential cookies, if applicable, may be managed through your browser settings. Using the 96win platform constitutes acceptance of the use of essential technical cookies as described in this policy.

96win may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations, or data handling practices. Material changes will be communicated to registered players through the platform or via the contact details associated with your account. The date of the most recent update is displayed at the top of this page.

Continued use of the 96win platform following notification of a Privacy Policy update constitutes your acknowledgment of the revised policy. If you do not agree with changes to this policy, you should discontinue use of the platform and contact support to discuss your account.

For any questions about this Privacy Policy or how your personal data is handled, contact the 96win support team through the contact channel in your account dashboard. We aim to respond to data-related queries within a reasonable timeframe.